FreeInd Shipping & Delivery Policy

FreeInd provides digital services only. There are no physical goods, and no shipping or delivery fees are ever charged. Nothing is dispatched by post or courier.

Purchases deliver two things, both electronically:

• Credits — added to your workspace balance (monthly plans, the lifetime plan, Trial Packs, credit top-ups, and pay-as-you-go wallet deposits). A pay-per-generation checkout does not add credits; it pays for a single job directly.
• Generated outputs — images, videos, audio, and text files appear in your dashboard library and are downloadable from there.

Credits are delivered automatically, usually within minutes of payment confirmation. If a payment provider notification is delayed, our reconciliation applies the payment within about 15 minutes. If a confirmed payment still has not produced credits, contact support with your payment reference and they will apply them promptly.

Generated outputs are delivered as each job completes; rendering time depends on the model and queue load, and is shown on the generation screen. A pay-per-generation purchase starts the job as soon as the provider confirms payment.

Recurring plans renew by invoice. We issue a renewal invoice with a secure payment link shortly before each billing period ends, and the new period's credits are added when it is paid. If the invoice is not paid within the grace window after the due date, the plan is cancelled.

We aim for every confirmed payment to be delivered without issue. If you paid and did not receive the corresponding credits or outputs, please contact support with your account email and payment reference, and we will resolve it — including a refund where we cannot deliver (see the refund policy).

Questions about delivery? Reach us through the contact page.