FreeInd Shipping & Delivery Policy

FreeInd provides digital services only. There are no physical goods, and no shipping or delivery fees are ever charged. Nothing is dispatched by post or courier.

Purchases deliver two things, both electronically:

• Credits — added to your workspace balance (plans, credit top-ups, and pay-as-you-go wallet deposits).
• Generated outputs — images, videos, audio, and text files appear in your dashboard library and are downloadable from there.

Credits are delivered automatically within minutes of payment confirmation. If a payment is confirmed but credits have not appeared, contact support with your payment reference and they will be applied promptly.

Generated outputs are delivered as each job completes; rendering time depends on the model and queue load, and is shown on the generation screen.

Subscriptions renew automatically at the start of each billing period and credits are added at that point.

We aim for every confirmed payment to be delivered without issue. If you paid and did not receive the corresponding credits or outputs, please contact support with your account email and payment reference, and we will resolve it — including a refund where we cannot deliver (see the refund policy).

Questions about delivery? Reach us through the contact page.